Virtual Banking Consultant

5 days ago


Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

About the Opportunity

We're looking for talented individuals to join our team as Assisted Digital Consultants in our Manila office. As part of our CCC Tribe, you'll work closely with our Australian customers to provide top-notch support for various Retail, Cards, and Digital Banking solutions.

Your key responsibilities will include resolving customer enquiries efficiently, educating customers about ANZ's products and services, and working in a fast-paced environment to meet customer-centric, financial, and risk metrics and targets.

Key Skills and Qualifications

  • Excellent English communication skills (verbal and written).
  • Flexibility to support voice customer contacts when required.
  • Solid contact centre experience with an English-speaking client base, preferably from the US or Australia.
  • Understanding of the contact centre environment, including KPIs, dynamics, and technologies.

Why choose ANZ?

We offer a dynamic and inclusive work environment, where our people can grow and develop their skills and knowledge. If you're passionate about delivering exceptional customer experiences and have a growth mindset, we'd love to hear from you.


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