Case Management Specialist
5 days ago
About Us:
East West Banking Corporation is a leading financial institution in the Philippines, committed to providing excellent banking services to our customers. We are currently seeking a highly skilled Case Management Specialist to join our team.
Main Responsibilities:
- Fraud Alerts Case Management
- Conduct regular reviews of social media posts on digital account selling and take appropriate action to prevent fraudulent activities.
- Collaborate with internal teams to develop and implement strategies to prevent digital banking fraud.
- Analyze data to identify patterns and anomalies related to digital banking fraud.
- Tracking, Reporting and Communication
- Prepare detailed reports on investigations and submit them to the relevant authorities.
- Communicate effectively with stakeholders to ensure seamless case management.
Requirements:
- Relevant education and training in finance and/or law enforcement.
- Minimum 1-2 years of experience in case management or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
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