Case Management Specialist

5 days ago


Makati City, National Capital Region, Philippines East West Banking Corporation Full time

About Us:

East West Banking Corporation is a leading financial institution in the Philippines, committed to providing excellent banking services to our customers. We are currently seeking a highly skilled Case Management Specialist to join our team.

Main Responsibilities:

  • Fraud Alerts Case Management
    • Conduct regular reviews of social media posts on digital account selling and take appropriate action to prevent fraudulent activities.
    • Collaborate with internal teams to develop and implement strategies to prevent digital banking fraud.
    • Analyze data to identify patterns and anomalies related to digital banking fraud.
  • Tracking, Reporting and Communication
    • Prepare detailed reports on investigations and submit them to the relevant authorities.
    • Communicate effectively with stakeholders to ensure seamless case management.

Requirements:

  • Relevant education and training in finance and/or law enforcement.
  • Minimum 1-2 years of experience in case management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.


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