High Impact Healthcare Solutions Leader

2 days ago

Taguig, National Capital Region, Philippines beBeeHealthcare Full time ₱33,000 - ₱50,000
Job Title: Associate BPM Lead

This position serves as the Subject Matter Expert in Healthcare Helpdesk, delivering high-quality support and guidance on complex healthcare-related inquiries.

  • Serve as the primary escalation point for inquiries related to insurance benefits, claims processing, provider contracts, and member eligibility.
  • Handle escalated calls from customers, ensuring concerns are addressed with urgency, empathy, and professionalism.
  • Provide expert-level support via phone and written correspondence, ensuring accurate and comprehensive responses.

The ideal candidate will have leadership qualities, with a focus on mentoring and team collaboration, and be willing to work flexible hours and onsite.

Key Responsibilities:
  • Escalation Management: Resolve complex issues related to insurance benefits, claims processing, provider contracts, and member eligibility.
  • Customer Support: Handle escalated calls from customers, addressing concerns with urgency, empathy, and professionalism.
  • Expert-Level Support: Provide support via phone and written correspondence, ensuring accurate and comprehensive responses.
Requirements:
  • Healthcare Experience: Minimum of 2 years in a healthcare customer service or helpdesk environment, with demonstrated expertise in insurance and claims processes.
  • Communication Skills: Advanced oral, written, and interpersonal communication skills.
  • Analytical Skills: Strong analytical and problem-solving capabilities.
  • Technical Skills: Proficiency in CRM systems, healthcare databases, and automated tools.
What We Offer:
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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