Customer Technical Expert

1 week ago


Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $111,000
Job Opportunity

The role of Support Analyst offers a chance to contribute significantly in the Smart Grid industry by providing customer support and resolving technical issues.


Main Responsibilities:
  • Address customer inquiries and maintain timely updates
  • Analyze and resolve technical problems involving SQL, Linux, networks, and VPNs
  • Collaborate with utility clients to achieve optimal results
  • Provide after-hours/holiday support when necessary

Necessary Skills and Qualifications:
  • Minimum 4 years' experience in SQL environments, production settings, and client support
  • Knowledge of Linux OS and network administration
  • Familiarity with relational databases (Oracle/PostgreSQL)
  • Strong communication and problem-solving abilities

Beneficial Qualities:
  • Experience with cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin skills
  • Background in the utility industry or Smart Grid sector
  • Proficiency in ITIL/ITSM methodologies


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