Technical Services Expert

1 week ago


Hagonoy, Central Luzon, Philippines beBeeServiceExpert Full time $80,000 - $120,000
Job Overview

We are a global SaaS platform providing network, voice services, and IT security solutions to corporations, helping them consolidate their core infrastructure into a single vendor.

Our proprietary single pane of glass platform has revolutionized the IT industry by tackling problems created by competitors. We have received recognition for our innovation and dedication, including SD-WAN Product of the Year and Supplier of the Year awards.

We make it easy for customers to get more done, maximize uptime, and improve the bottom line.

Key Responsibilities

The Technical Services Expert will provide superior service to ISP/MSP business customers.

This role involves managing and troubleshooting SDWAN networks, business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

  • Manage and troubleshoot SDWAN networks with an emphasis on Versa Networks.
  • Support business data circuits, VoIP services, VPNs, Managed Routers, and Firewalls.

This role requires strong technical skills and excellent customer service skills.

Key performance indicators include:

  • Excellent customer satisfaction ratings.
  • High-quality service delivery.
  • Proactive issue resolution.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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