Senior Technical Operations Specialist Position

4 days ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time €60,000 - €72,000
Technical Operations Specialist Role

We are seeking an experienced Technical Operations Specialist to join our Control Room team. This role plays a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

The ideal candidate will be responsible for taking full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.

This position requires strong analytical skills, the ability to detect root cause of incidents, and provide analysis of solution design on a high level. A product-oriented mindset is essential, focusing on long-term risk prevention and mitigation strategies.

The successful candidate will have at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.

The role involves collaborating with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations. Fluency in English is required, with the ability to unravel complexity in a simple and understandable manner.

This is a great opportunity to work on a product that is used by millions of people daily, with a high load, availability, and scalability. If you are passionate about technology and problem-solving, we encourage you to apply.

Job Responsibilities:

  • Operational Ownership: Manage ongoing escalations and investigations, ensuring seamless communication with partners and management.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.

Requirements:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Strong analytical skills, able to detect root cause of incidents and provide analysis of solution design on a high level.
  • Product-oriented mindset, focusing on long-term risk prevention and mitigation strategies.
  • Fluency in English, with the ability to unravel complexity in a simple and understandable manner.

What We Offer:

  • A challenging role with opportunities for growth and development.
  • A dynamic and supportive team environment.
  • The chance to work on a product that is used by millions of people daily.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you

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