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Customs Training Specialist
2 weeks ago
We're seeking a skilled Customs Systems Trainer to join our team.
Job DescriptionThe ideal candidate will be responsible for creating and implementing a comprehensive systems training plan for our customs department. This includes enhancing the skills and knowledge of employees on both Cargowise and JSM/JIRA.
The successful candidate will be integral to the onboarding process for new employees, as well as overseeing continuous training and people development within the department.
Key Responsibilities:
- Design engaging training materials that cater to various learning styles and needs
- Conduct trainings for new hires and provide ongoing support to ensure seamless integration
- Collaborate with team leaders and stakeholders to identify effective training methods and techniques
- Maintain accurate records and track progress using a training matrix
- Evaluate strengths and weaknesses within each team to identify areas for improvement
- Observe and assess the effectiveness of training programs and make recommendations for adjustments
- Provide expert guidance and support to train-the-trainer sessions for selected individuals
- Manage the implementation of new processes or major changes to existing processes
To excel in this role, you'll need:
- Bachelor's degree in Customs Administration or a related field
- At least 3 years of experience in a similar position, preferably with operational knowledge of airfreight, sea freight, or road freight
- Expert knowledge of Cargowise and JSM/JIRA
- Proven track record of designing and delivering effective training programs
- Excellent communication and presentation skills, with fluency in English (verbal and written)
We offer:
- A dynamic and supportive work environment
- Ongoing opportunities for professional growth and development
- Competitive compensation and benefits package
We're a leading logistics company dedicated to delivering high-quality solutions to our customers. Our commitment to diversity and equal opportunity makes us an attractive employer for talented individuals like you.