Strategic Client Services Director

2 weeks ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱1,500,000 - ₱2,150,000
Senior Operations Manager

We are seeking a skilled Senior Operations Manager to lead our team and drive Responsible Growth.

Key Responsibilities:

  • Lead a team of Service and Fulfillment Associates, coordinating end-to-end client onboarding and product/service implementation
  • Manage employee performance to achieve excellent results, including ensuring awareness of operation risk management procedures and service levels with customers
  • Ensure timely adherence to SLAs, client commitments, regulations and internal procedures and policies, including effective escalation
  • Standardize processes to achieve efficiency and customer satisfaction
  • Responsible for handling client servicing activities, requests and coordination across stakeholders
  • Implement effective business continuity planning
  • Track progress of implementation milestones, managing delays and escalations as necessary
  • Support the Bank's digital transformation strategy
  • Maintain satisfactory audit results

Requirements:

  • Minimum 5 years direct experience in leading Service and Implementation Teams
  • Strong people management skills
  • Customer focus
  • Knowledge of bank products and services
  • Knowledge of regulatory reporting requirements and guidelines
  • Project management and change management abilities
  • Ability to work under pressure to meet client deadlines
  • Effective communication and interpersonal skills
  • Solid analytical and problem-solving skills

This role offers opportunities to learn, grow, and make an impact. If you have the skills and passion to excel, we encourage you to apply.

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