Homecoming Customer Service Representative

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱320,000 - ₱420,000

Job Title:

Customer Support Specialist

Job Description

The primary function of this position is to provide customer service and support via various communication channels. This role involves interacting with clients to understand their needs, resolving routine problems, and providing solutions that meet contractual Key Performance Indicator ('KPIs') requirements.Key Responsibilities
  • Ensure customer service meets contractual standards by delivering high-quality support and resolving issues efficiently.
  • Clarify customer requirements, use decision-support tools, and resources to provide appropriate resolutions.
  • Listen attentively to customer needs, demonstrate empathy, and maximize opportunities to build rapport.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work, including notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document, and retrieve information in call tracking databases.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation.


• Strong computer navigation skills and PC Knowledge.


• Ability to effectively communicate, both written and verbally.


• Dependable with strong attention to detail.


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.


• Tolerance for repetitive work in a fast-paced, high production work environment.


• Ability to work as a team member, as well as independently.


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.


• Ability to rotate shifts, as needed.


• Based on location and/or program, additional experience/skills may be required.

*Requirements may vary by country and will not contravene any local laws.

Career Framework Role

This role has a basic skill set to perform routine tasks within simple processes but lacks program/product-specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: Laguna

Language Requirements:

Time Type:

Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents#LNI

  • Customer Service Advisor

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Minacs Full time

    Job Title:Customer Service Advisor - Homecoming - Laguna 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Representative

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines San Miguel Logistics Full time ₱150,000 - ₱300,000 per year

    Qualifications: College graduate of any 4 years course With 1-2 experience as Customer Service Representative Willing to work on extended hours, if needed Proficient is MS Excel, MS Office, etc. With background in SAP system is a plus Good listener and keen to details Duties & Responsibilities: • Ensure that detailed daily dispatch...

  • Customer Service Representative

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Afni, Inc. Full time ₱150,000 - ₱300,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Sta. Rosa, Laguna. In this role, you'll be using your customer interaction skills to deliver excellent customer service. QualificationsAt least 12 months BPO experience handling international account.At least high school diplomaWith strong communication skills...

  • Customer Service Representative Opportunity

    3 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱420,000 - ₱840,000

    Job Summary:We are seeking a talented Customer Service Representative to join our team. This role involves interacting with customers via various communication channels, including inbound and outbound calls, as well as digital platforms.Key Responsibilities:Deliver exceptional customer service by resolving issues in a timely and professional manner.Provide...

  • Customer Service Representative

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines FAST LOGISTICS Full time ₱104,000 - ₱130,878 per year

    The Customer Service Representative provides responsive and effective customer support by handling inquiries, resolving issues, processing orders, and maintaining accurate records. Ensures customer satisfaction through clear communication, product knowledge, and collaboration with internal teams, while adhering to company policies and procedures.Candidates...

  • Customer Service Representative

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines TTEC Full time ₱15,000 - ₱28,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Seasonal Customer Service Representative in support of working onsite in Santa Rosa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...

  • Customer Care Representative

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Ximex Delivery Express Full time ₱220,800 - ₱244,800 per year

    QualificationsMale or FemaleFluent in EnglishWith work experience related to Logistics IndustryComputer Literate / FlexibleAbility to stay calm when customers are stressed or upsetExperience working with customer support – chat, inbound, outboundJob Description:Pick up and Delivery MonitoringProviding Reports and updates to ClientsTracking and Monitoring...

  • Growing Customer Service Careers

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱120,000 - ₱200,000

    The role of Customer Service Representative involves interacting with customers via various communication channels to provide support and resolve routine issues related to client products or services.This position requires a customer-centric approach, ensuring that service delivery meets contractual Key Performance Indicators (KPIs). Key responsibilities...

  • Customer Support and Sales Representative

    6 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time

    The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.Key Accountabilities:Manage large amounts of incoming calls.Identify and assess customers' needs to achieve...

  • Virtual Customer Service Representative

    4 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Rocket Station Full time $104,000 - $130,878 per year

    Key Responsibilities:- Respond to customer inquiries through chat, phone, or email- Troubleshoot product/service issues and resolve concerns- Process orders, refunds, or service requests using client systems- Escalate complex issues to the appropriate teams- Log all interactions in the CRM/ticketing system accurately Qualifications:- 1–2 years of...