Growing Customer Service Careers

4 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱120,000 - ₱200,000

The role of Customer Service Representative involves interacting with customers via various communication channels to provide support and resolve routine issues related to client products or services.

This position requires a customer-centric approach, ensuring that service delivery meets contractual Key Performance Indicators (KPIs).

Key responsibilities include clarifying customer requirements, using decision-support tools to provide appropriate resolution, and maintaining basic knowledge of client products and/or services.

Other essential functions include greeting customers in a courteous and professional manner, preparing accurate work, and participating in activities designed to improve customer satisfaction and business performance.

To excel in this role, candidates should possess strong computer navigation skills, effective communication abilities, both written and verbal, and demonstrate patience in all customer contact situations.

A high school diploma with relevant experience is preferred, and the ability to rotate shifts as needed is also required.

The role falls within the Career Framework's starting level, with an emphasis on developing familiarity with client terminology, operating standards, and procedures.

Career Development Opportunities

This role offers opportunities for growth and development, allowing individuals to expand their skill set and take on more complex tasks as they progress in their career.

Requirements
  • High School Diploma
  • Relevant Experience (Preferred)
  • Courteous with Strong Customer Service Orientation
  • Strong Computer Navigation Skills and PC Knowledge
  • Effective Communication Abilities
  • Dependable with Strong Attention to Detail
  • Tolerance for Repetitive Work in a Fast-Paced Environment
  • Ability to Rotate Shifts as Needed
Job Specifications

This role is classified as a Full-Time position with a Time Type of Full-time. It falls under the Job Title: Customer Service Representative - PHL Laguna.

The successful candidate will be required to have a strong understanding of client products and/or services, as well as excellent communication and problem-solving skills.

About This Role

This role is ideal for individuals who are enthusiastic about providing exceptional customer service and are looking to develop their skills in a dynamic and supportive environment.

We strive to create a workplace culture that values diversity, inclusivity, and employee well-being.

Disclaimer

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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