
Healthcare Technology Specialist
1 week ago
We're looking for highly skilled professionals to join our team in a dynamic and innovative healthcare technology company.
About the RoleYou'll play a key role in supporting the daily operations of a fast-growing platform, working closely with internal teams, clients, and vendors to ensure seamless service delivery.
Key Responsibilities- Lab Test Management:
- Process lab test orders and ensure timely and accurate delivery of results.
- Coordinate with vendors to resolve order or delivery issues.
- System Monitoring & Issue Resolution:
- Monitor internal dashboards for system delays or outages.
- Proactively troubleshoot and escalate issues across multiple platforms.
- Customer Support & Communication:
- Provide direct support to customers via Slack and internal ticketing systems.
- Maintain SLA standards for response and resolution times.
- Interact with clients primarily through chat, with occasional voice support.
- Operational Support:
- Assist the Operations team with routine tasks to ensure smooth workflow.
- Collaborate cross-functionally to support process improvements and documentation.
- Use internal tools such as Google Docs and Slack for communication and task tracking.
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