
Client-Focused Account Specialist
2 days ago
We are looking for a dynamic and client-focused professional to join our team. As a Customer Success Specialist, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded.
You will oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service. This is a fully remote position with flexibility to manage your own schedule.
Main Responsibilities:- Cold calling to proactively pursue new prospects to grow the customer base
- Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts
- Focus sales efforts by using reports to analyze existing and potential sales understanding opportunities
- Meet all sales objectives and handle all aspects of completing a sale including paperwork
- Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports
- Resolve customers' complaints by investigating problems, developing solutions, and making recommendations
- Managing and understand each customer's needs to build strong long-term relationships
- Minimum 2- 3 years of sales, account management, and customer service experience
- Excellent written, verbal, and interpersonal communication skills in English (C1 Level)
- Ability to communicate and hold a conversation with decision-makers
- Preferably from a wholesale distribution, retail, and/or manufacturing background (with over 1000 sku's)
- Experience with Business-to-Business sales; Retail sales experience is plus
- Capacity to sell wholesale physical products
- Proven track record of cold calling to acquire new business
- Need to have strong customer service skills and the ability to create and maintain long-term relationships with clients
- Extremely well organized and detailed oriented with excellent time management in a fast-paced work environment
- Ability to develop in-depth knowledge about products and markets
- Proficient in Microsoft Office
- A fully remote position with flexibility to manage your own schedule
- Opportunities to work with a diverse range of clients
- A supportive team environment focused on growth and development
About Us:
We are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
We believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
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