Law Firm Support Representative Position

7 days ago

Rizal, Philippines beBeeCustomerService Full time ₱295,250 - ₱439,500

Job Overview

The role of Law Firm Support Representative is a vital part of our operations, serving as the primary point of contact for clients, prospects, and others in the community. As a key team member, you will provide exceptional customer service, manage client requests, and support the attorneys we work with.

Key Responsibilities

  • Daily Client Support: Manage requests, inquiries, and support of client and prospect needs; respond to emails; resolve issues; provide copies of documents; update CRM.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.

Ideal Candidate Qualifications

  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Demonstrates learning mindset, compassion, patience, and reliability

This role requires a self-motivated individual who can work independently and as part of a team. The ideal candidate will have excellent communication skills, be proactive, accountable, compassionate, and growth-oriented.

Work Arrangements

This is a full-time, independent contractor position that offers a flexible and remote work arrangement. You will be working from home, and our manager will provide guidance and support to ensure your success.

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