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Customer Experience Lead

1 week ago

Cebu City, Central Visayas, Philippines VA Platinum | Outsourcing Experts Full time
Key Responsibilities

The successful candidate will be responsible for managing and nurturing client relationships in their dedicated portfolio to drive retention by delivering the very best service. This includes:

• Leading and managing all client interactions to ensure internal teams are accountable for driving client satisfaction and retention
• Managing the onboarding process for new clients, including coaching and mentoring support to help them understand their drivers of why they have chosen to partner with us
• Building and maintaining strong relationships with clients through regular check-ins, feedback sessions, and goal setting
• Identifying opportunities for growth within existing accounts and developing strategies to capture new business

We are looking for someone who fits well into our culture and can contribute positively to our team's dynamic. If you are a motivated and results-driven individual who is passionate about building strong relationships with clients, we would love to hear from you.