Quality Assurance Team Lead

4 days ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

**Job Overview**

Neksjob Philippines is seeking an experienced Quality Assurance (QA) Team Lead to oversee the quality of customer interactions across multiple communication channels.

This crucial role involves monitoring, evaluating, and enhancing the quality of customer experiences while ensuring compliance with company standards and procedures.

  • Supervise QA professionals
  • Lead quality-focused projects
  • Work closely with training and operations teams to improve agent performance

Key Responsibilities:

Monitor and evaluate the quality of inbound/outbound calls, emails, chats, and other customer interactions to ensure adherence to quality standards.



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