Technical Support Professional

4 days ago


Davao City, Davao, Philippines Normelin Computer Shop Full time
Job Description

We are seeking a skilled Technical Support Professional to join our Normelin Computer Shop team. As a key member of our technical support team, you will be responsible for providing technical assistance to customers and resolving complex computer-related issues.

Key Responsibilities
  • Diagnose and repair computer hardware and software issues: Troubleshoot and repair a wide range of computer problems, including hardware malfunctions (e.g., motherboards, hard drives, RAM), software issues (e.g., operating system errors, malware infections), and network connectivity problems.
  • Provide technical support to customers: Assist customers with computer-related issues, provide technical guidance, and explain technical solutions in a clear and concise manner.
  • Install and configure computer systems: Install and configure operating systems, software applications, and peripheral devices (e.g., printers, scanners, monitors).
Requirements
  • Strong technical skills: In-depth knowledge of computer hardware and software, including operating systems (Windows, macOS, Linux), networking concepts, and troubleshooting techniques.
  • Problem-solving and analytical skills: Ability to diagnose and troubleshoot complex technical problems effectively and efficiently.
  • Excellent customer service skills: Ability to communicate technical information clearly and concisely to customers, both verbally and in writing, and provide excellent customer support.


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