Enterprise Account Manager

13 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000

The Role of a Customer Success Manager involves driving business growth and customer retention through consistent communication, strategic planning, and effective management.

To succeed in this position, you will need to cultivate a deep understanding of the company's products and services, as well as leverage proprietary software tools to maintain regular contact with customers and identify opportunities for upselling and cross-selling.

Key responsibilities include cultivating strong relationships with customers, acting as a trusted point of contact for questions and action items, and implementing strategic initiatives to drive business growth and customer satisfaction.

The ideal candidate will have a proven track record of success in enterprise customer account management, with a focus on deployment, installation, upsell, and retention/renewal.

Additionally, the successful candidate will have experience selling Cloud Communications, SD-WAN, Security, Network and Internet Service, Managed Services, and Software.

A positive, likeable, calm, and persuasive personality is essential, along with strong negotiation skills, self-motivation, and the ability to meet deadlines under pressure.

This is a remote position that offers flexibility and work-life balance.

  • Cultivate a broad understanding of our technology, software, and game-changing support methodology
  • Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning us to grow our partnership with our primarily mid-market and enterprise customer base
  • Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience across their life cycle
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with various additional resources through a sales cycle and to ultimately winning additional business
  • Manage proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved
Requirements:
  • 4-year college degree, or experience commensurate with a degree
  • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal
  • 3-5+ year's experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software
  • Effectiveness and comfort with interaction of a customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations
  • Strong Excel, MS Office, and general computer software skills
  • Positive, likeable, calm, and persuasive personality with negotiation skills
  • Self-motivated drive with zero outgoing call reluctance
  • Ability to meet deadlines and maintain composure under pressure
Job Benefits:

This 100% remote position offers a unique opportunity to work from anywhere while still being part of a dynamic and growing organization.

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