Enhancing Customer Experience through Coaching

16 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,500,000
Job Title

Customer Experience Coach

Job Description

The Customer Experience Coach is responsible for creating and maintaining long-standing relationships with clients by providing first-class call & email assessments, coaching sessions, reporting, and training suggestions including sales opportunities, customer experience programs, and staff engagement.

This role involves conducting quality assessments of sales and service calls & emails, facilitating feedback and coaching sessions with clients, delivering induction and training sessions remotely and in person, contributing to training strategy and deliverables, building client rapport and identifying improvement opportunities, recognising and acting on sales opportunities, participating in team meetings and calibration sessions.

Required Skills and Qualifications
  • 3+ years in sales/customer service roles
  • 5+ years in leadership or coaching roles
  • Experience assessing inbound & outbound calls and emails
  • SME business environment experience
  • Exceptional communication skills
  • Adaptable coaching approach to empower diverse learning styles
  • Demonstrated passion for supporting team members and fostering collaboration
  • Strong commitment to integrity in all client interactions and feedback processes
  • Customer-centric work ethic focused on delivering value and satisfaction
  • Proficient in Microsoft Suite
  • Excellent time management skills
  • Own reliable transport
Benefits

Our company offers great perks and benefits, including an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. We help you advance your career by elevating growth strategies and learning opportunities throughout your career journey.

Others

As a member of our team, you will be surrounded by smart, talented, and motivated professionals who support clients across various regions. You will have the opportunity to grow professionally and personally while enjoying a fulfilling career.

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