Senior Customer Service Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000
Delivering Exceptional Customer Experiences

This role is ideal for individuals who are passionate about delivering exceptional customer service and are looking for a challenging opportunity to grow their skills and career.

As a Senior Customer Experience Representative, you will be responsible for ensuring that every customer interaction is handled with care, professionalism, and a commitment to excellence. This involves managing customer emails and chats in a highly personalized and professional manner, taking ownership of high-impact or sensitive customer escalations, and identifying recurring issues or patterns in customer inquiries to collaborate with relevant teams to implement improvements.

You will also be responsible for championing customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions, contributing ideas on an ongoing basis to improve customer service efficiency and effectiveness, and taking full ownership of KPIs and consistently striving to meet or exceed targets with dedication and accountability.

Additionally, you will assist in filling and maintaining important trackers and reports. You must have a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints.

Requirements
  • Minimum of 3 years' experience in customer service, or a similar type of role
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred
  • Bachelor's degree required; post-secondary education preferred but not required
  • Ability to work well in a team environment
  • Fluency in English written skills
  • Ability to work under tight timelines
Skills & Attributes
  • Strong communication skills, with fluency in written English
  • Excellent organizational and prioritization abilities
  • Ability to work well in a team environment
  • Comfortable working under tight timelines and in fast-paced settings
  • Goal-driven, with a proven track record of meeting or exceeding KPIs
Work Environment

The ideal candidate will be enthusiastic, go-getter attitude with a positive impact on team morale, able to thrive in a fast-paced, start-up environment, comfortable handling dynamic work environments with competing priorities, and demonstrates alignment with core values such as Customer Obsession, Accountability, Adaptability, Collaboration.

What We Offer

This is a fantastic opportunity to join a global community of underserved shoppers and deliver exceptional customer experiences across all touchpoints. The company offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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