Remote Customer Service Professional
2 days ago
MCI delivers tailored solutions to diverse client needs through a commitment to excellence and innovation.
This position supports customer service initiatives by handling incoming inquiries, proactively engaging existing customers, and promoting new products while delivering exceptional service.
Responsibilities:- Handle calls professionally and efficiently.
- Resolve customer issues through effective problem-solving.
- Research information to support customer needs.
- Document interactions and process claims accurately.
- Guide customers through options to find best solutions.
- Follow scripts, policies, and procedures.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous call center experience necessary.
- Strong English language skills required.
- Typing speed of 20+ WPM needed.
- Basic proficiency in Microsoft Office required.
- Familiarity with Windows operating systems necessary.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
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