System Support Specialist Overnight

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeNightShift Full time ₱997,500 - ₱1,140,000
Job Summary

This role requires a highly skilled individual who can provide critical after-hours support for our eCommerce operations and IT infrastructure. The successful candidate will be responsible for monitoring and resolving order management system errors, as well as providing first-level IT support for system access issues.

About the Job

We are seeking a detail-oriented and self-motivated individual who can work independently during overnight hours (10pm - 6am Eastern Time Zone) to ensure seamless business operations across multiple integrated systems. This role is a full-time (40 hr/wk), salaried, exempt, remote position that offers competitive compensation and a range of benefits.

Key Responsibilities
  • Enterprise Systems Support: Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order processing errors.
  • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems.
  • Document all error resolutions and maintain detailed logs of system issues.
  • Recognize patterns in recurring errors to identify potential systemic problems requiring escalation.
  • Create and manage support tickets with third-party vendors when system limitations are identified.
  • Collaborate with day-shift ES team to ensure continuity of operations.
  • Provide detailed shift reports highlighting resolved issues and ongoing concerns.
Required Skills and Qualifications
  • Technical Skills: Strong computer literacy and ability to navigate multiple software systems simultaneously.
  • Experience with web-based applications and basic understanding of system integrations.
  • Ability to learn new software platforms quickly with provided training.
  • Familiarity with ticketing systems and IT service management tools.
  • Critical thinking skills with the ability to analyze error patterns and identify root causes.
Benefits
  • Competitive compensation commensurate with experience.
  • Paid sick time.
  • Paid holidays.
  • Flexible vacation.
  • Medical insurance (HMO).
  • De minimis.
  • 13th month pay.
  • Employee and immediate-family discount on products upon 60 & 90 days of employment.
Our Culture

We are a fast-growing startup with a small, unified team that values inclusion and diversity. We believe our work benefits from diverse perspectives and are committed to equal opportunity employment. Qualified applicants are considered for employment without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, hair texture and hairstyles, pregnancy, childbirth, or related medical conditions, physical disability, mental and/or intellectual disability, age, military status, marital status, registered domestic partner or civil union status, gender, medical condition, or sexual orientation.

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