Credit Collection Professional

Credit Collection Specialist

The incumbent reports to the department manager and is responsible for the execution of credit/collections processing, ensuring accurate and timely management of credit practices within the company's accounting function.

• Under the overall direction of the area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers.
• Confer with customers by telephone in an attempt to determine the reason for overdue payments, reviewing terms of sales, service, or credit contracts with customers.
• Research payment issues involving disputed deliveries, returns, and credits that have or may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Work with managers to identify accounts that may present a business credit risk, require credit hold, or outside collection.
• Record information about the financial status of customers and document the status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls, provide invoices to customers, sort and file correspondence.
• Maintain multiple stakeholders' (customers, sales, management) collection calls.
• Must be process-oriented and knowledgeable about collection processes and scenarios.
• Demonstrate ability to maintain portfolios in good shape and assess risks, taking necessary actions.
• Proven track record of stable performance (internal candidates).
• Ability to support managers in process-related actions or analysis.

Basic Qualifications:

• Bachelor's degree in business or a related field.
• Over two years' experience as a credit/collection specialist; or any equivalent.
• Combination of acceptable training, education, and experience.
• Must possess effective written and verbal communication skills.
• Should demonstrate proficiency in MS Word and Excel, as well as learn corporate or industry software used by the position, especially Excel skills related to reporting (formulas, pivot tables etc.).
• Basic accounting skills required.
• Fluent in English, both written and spoken.
• Customer-oriented.
• Strong work ethic.
• Willingness to work regular shifts between 11:00 - 22:00.

Preferred Qualifications:

• Associate's degree or technical equivalent preferred.

Equal Employment Opportunity Statement:

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third-Party Agencies:

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Equal Employment Opportunity Statement:

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third-Party Agencies:

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.