AVP, Collections Multi-Stage

3 weeks ago

Cebu City, Central Visayas, Philippines Synchrony Full time

Job Description:

Role Summary/Purpose

In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities

  • Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop/implement action plans.
  • Provide regular progress and performance updates as necessary to VP Collections and Collections leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.

Qualifications/Requirements

  • Bachelor's degree with a minimum of 2 years' experience in financial services collections, operations, or customer service; or, in lieu of a degree, a minimum of 6 years' relevant experience.
  • Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers, with demonstrated strengths in data analysis and team development.
  • Full professional fluency in English.

For Internal Applicants:

  • Must be in current role for at least 24 months
  • Not on any corrective action (Formal/Final Formal)

Desired Characteristics

  • Experience in a financial services collections function.
  • Ability to drive initiatives that will improve performance.
  • Excellent analytical and problem solving skills.
  • Demonstrated superior project management skills.
  • Strong/demonstrated relationship building skills.
  • Excellent influencing, interpersonal and communication skills.
  • Ability to interact with an influence all levels of senior leadership.
  • Willingness to be flexible and open to change Global mindset.
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application.

Job Level: 11

Job Family Group:

Collections
#J-18808-Ljbffr

  • AVP, Collections Multi-Stage

    1 week ago

    Cebu City, Central Visayas, Philippines Synchrony Full time

    Job Description: Role Summary/Purpose In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and...

  • AVP, Collections Multi-Stage

    2 days ago

    Cebu City, Central Visayas, Philippines Synchrony Full time

    Job Description: Role Summary/Purpose In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and...

  • Section Head

    14 hours ago

    Cebu City, Central Visayas, Philippines RCBC Full time

    Job SummaryResponsible for the supervision and management of the Remedial Account Officers, Specialists and motorized Collectors of PLC Visayas (Cebu, Bacolod and Iloilo) tasked to provide timely resolution of assigned and endorsed past due Auto and Housing Loans through the approved field collection activities and strategies with the goal of achieving the...

  • Field Collections Analyst

    4 weeks ago

    Tarlac City, Central Luzon, Philippines Zuellig Pharma Corporation Full time

    Zuellig Pharmais a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company was started a hundred years ago and has grown to become a...

  • Sales Executive

    2 weeks ago

    Cebu City, Central Visayas, Philippines Multi-Rich Home Decor, Inc. Full time

    Qualifications:College graduate or undergraduate of BS Interior Design with background in civil engineeringPreferably with background with finishing construction materialsCan build good relationships with clientsAble to negotiate agreements and keep records of sales dataWith knowledge of market research, sales and negotiating principlesExcellent...

  • Non-Voice Call Center Agent

    4 weeks ago

    Cebu City, Central Visayas, Philippines Leaftel Inc. Full time

    We are currently seeking FULL TIME NON VOICE CALL CENTER AGENTS who are dedicated and committed to join our Voice Assistant Solutions (V.A.S.) team for a FULL TIME, permanent position in our company. Our ideal Call Center Agent has/is...• Available to work FULL-TIME in our office on weekdays, Mondays through Fridays, 5 days per week, between 10:00 pm and 7...

  • IT Helpdesk Support

    4 weeks ago

    Cebu City, Central Visayas, Philippines Cagayan State University Full time

    Provide IT helpdesk support by understanding business procedures, troubleshooting system issues, and assisting staff across multiple locations with a flexible schedule.Your RoleKey responsibilities include:Study the company's business system logic and procedures.Support staff and clients in understanding the system, logic, and procedures.Troubleshoot bugs in...

  • Financial Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time

    Job Summary:We are seeking a detail-oriented and strategic Financial Analyst to support financial planning, analysis, and reporting for our BPO operations. The ideal candidate will have a strong grasp of cost management, profitability analysis, and operational metrics typical to BPO environments. This role involves working as a finance business partner...

  • Customer Service Representative

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.KNOWLEDGE, SKILLS & ABILITIES REQUIRED:-Proven people skills-Excellent communicator, both oral and written (Senior...

  • Operations Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

    Accuracy meets efficiency—be the difference in every claim's journey at Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we're looking for a full-time, onsite Operations Support Specialist (Claims & Logistics) to keep cases moving, documents in order, and deadlines on point. You'll handle claims, recoveries, and logistics tasks...