Customer Advocate Expert

1 day ago

Davao City, Davao, Philippines beBeeCustomerSuccess Full time ₱30,000 - ₱50,000
About This Role

We are seeking a seasoned professional to excel as our Customer Success Specialist. This is an extraordinary opportunity to drive success and growth with clients worldwide.

Job Summary

This role involves collaborating closely with Sales teams to onboard new clients, define project scopes, and allocate resources effectively. As the primary contact for new clients, you will deliver exceptional client experiences, foster strong relationships within the Enterprise sector, and address client escalations when necessary.

Key Responsibilities
  • Develop and maintain relationships with Enterprise leaders, business owners, and Starfish sales teams to align on delivery approaches for identified opportunities.
  • Collaborate with Starfish's Sales teams to acquire new clients.
  • Coordinate with Starfish's Talent team to identify and secure resources, ensuring the right mix of expertise for each client project.
  • Lead a team comprising Starfish Marketers, Creative professionals, Sales representatives, and Operations personnel.
  • Oversee the execution and delivery of client projects as needed.
  • Generate and implement strategies for new business development.
  • E nsure successful project delivery in adherence to Starfish's processes, methodologies, and quality benchmarks.
  • Manage client expectations and facilitate their active involvement throughout the project lifecycle.
  • Cultivate enduring, trusted advisor relationships with all Starfish clients.
  • Partner with the Starfish Managed Delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
  • Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
Duties and Responsibilities
  • Act as the first point of contact for new business prospects by handling incoming demos and determining the next steps for each prospect.
  • Maintain all contacts/leads/opportunities and record all sales activities in our CRM.
  • Move leads through the sales funnel by performing active follow-ups via calling, texting, emailing, and LinkedIn.
  • Communicate and persuade warm leads using emails, phone calls.
  • Collaborate with sales executives to ensure the company's revenue targets are met.
Requirements
  • A Bachelor's degree.
  • Over a decade of experience in project management, account management in the marketing or technology consulting sectors.
  • Demonstrates a keen ability to foster and nurture robust working relationships with clients.
  • Experienced in collaborating with distributed teams, with proficiency in effectively operating as a remote member within a dynamic, dispersed team while meeting stringent deadlines.
  • Comfortable thriving in a fast-paced, rapidly expanding environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
  • Excellent in both written and spoken English.
Benefits
  • Full-Time, 5 Days a Week.
  • Join a fully remote team with members spanning the globe.
  • Contribute to an expanding team in the early stages of a rapidly growing company.
  • Competitive compensation.

Our company values ingenuity, hustle, grit, and the pursuit of constant professional growth. We strive to create a world-class team of professionals who innovate and lead initiatives that revolutionize our industry.

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