Customer Advocate

1 day ago

Davao City, Davao, Philippines beBeeSuccess Full time ₱400,000 - ₱550,000
Key Role: Customer Success Specialist

We are seeking a skilled and dedicated individual to join our team as a Customer Success Specialist. In this pivotal role, you will play a critical part in ensuring the long-term success of our customers.


The Opportunity — As a Customeer Success Manager, you'll be instrumental in maintaining and growing our customer base. Your job encompasses more than just onboarding and support – you'll build strong relationships, prevent churn, and help customers derive maximum value from our platform.

This position requires a strategic approach, where you'll advise, guide, and problem-solve to drive customer satisfaction and loyalty. You will work closely with our team to ensure seamless product adoption, regular touchpoints, and a focus on retention and satisfaction.


Responsibilities
  • Master the Product
    • Gain an in-depth understanding of our platform and its use cases.
    • Promote features that enhance client workflow and ROI.
    • Nurture customer health throughout the entire journey.
    • Manage renewal terms and mitigate churn risks.
    • Identify upsell and cross-sell opportunities through consultative interactions.
  • Drive Customer Success Strategy
    • Collaborate with Sales, Product, and Marketing teams on customer-centric initiatives.
    • Channel customer feedback to internal teams for informed product improvements.
    • Develop and execute feedback programs that boost satisfaction and retention.
    • Oversight of the customer pipeline, forecasting weekly activity, and sharing insights with leadership.
    • Monitoring engagement levels and recommending enhancements where necessary.

Requirements
  • Prior experience in Account Management or Customer Success, with a focus on retention and product adoption.
  • Comfortable working non-traditional hours (7 PM – 4 AM ET) to cater to Australian clients.
  • Excellent verbal communication skills – confident, personable, and professional on frequent client calls.
  • Proficiency in client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills – methodical and composed under pressure, even when handling multiple priorities.

What We Offer

A dynamic and supportive environment where your voice is heard, your work is valued, and your growth is accelerated. Join us in making a meaningful impact and take the first step towards a rewarding career.


Seniority Level
  • Associate
Employment Type
  • Full-time
Job Function
  • Customer Service and Sales

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