Global Customer Care Professional

2 days ago


Lipa City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $80,000
Customer Support Representative

As a Customer Support Representative, you will play a critical role in addressing customer inquiries and providing top-notch service.

  • You will respond to inbound customer inquiries via phone, email, and live chat.
  • Engage with customers from early-stage startups to Fortune 500 enterprises across the globe.
  • Advise customers on the best way to use our software to meet their needs.
  • Track customer interactions in Salesforce.
  • Assist prospects during their trial period to ensure they understand product functionality.
  • Serve as a conduit for customers to communicate product and feature requests to Product Managers.
  • Assist our Customer Success Managers in dealing with large customers.
  • Contribute to the Support Knowledge-base.
  • Conduct product demos for prospects.
  • Conduct onboarding and account reviews for existing customers.
Requirements:
  • At least 1-2 years of experience working directly with customers, preferably in SaaS.
  • Excellent written and verbal English skills.
  • Attention to detail and ability to remember that everything you do can improve the customer's experience.
  • Obsession with customer experience and experience building and maintaining relationships with remote customers is a plus.
  • Growth mentality and self-motivated approach to learning and development.
  • Experience with Intercom and Salesforce is a plus.
What We Offer:
  • A chance to work with a cutting-edge AI software platform startup.
  • The opportunity to build long-lasting relationships with customers worldwide.
  • A collaborative and flexible work environment.
  • Professional growth and development opportunities.


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