Care Management Professional

1 day ago


Lipa City, Calabarzon, Philippines beBeeCoordination Full time ₱600,000 - ₱800,000

Patient Care Coordinator Role Overview

Job Description:

The Patient Care Coordinator is responsible for managing the front office workflow of a physical therapy clinic. This involves ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care.

A reliable and detail-oriented individual with strong communication and organizational skills is required to work in a fully remote setting. This role requires effective phone, email, and SMS communication with patients to answer inquiries and schedule appointments.

Additional responsibilities include processing intake forms and maintaining accurate patient records in electronic medical records (EMR). Verification of insurance coverage and coordination with billing staff as needed are also key components of this role.

Providing polite and professional customer service to patients is essential. Supporting the front desk workflow by sending reminders, completing forms, and responding to general inquiries is also an important aspect of this position.

Requirements:

  • 1+ year experience in healthcare administration, receptionist, or VA role
  • Familiarity with U.S. insurance verification workflows preferred
  • Strong communication and organizational skills
  • Fluent spoken and written English
  • Comfortable working U.S. business hours (Pacific Time)


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