
Tenant Support Specialist
2 days ago
Job Summary:
This role is responsible for providing exceptional customer service and support to tenants. The successful candidate will be a warm, empathetic communicator with excellent listening skills.
About the Job:
We are seeking a highly organized and proactive individual to join our team as an Administrative Assistant. As the first point of contact for tenants, you will be responsible for answering calls, responding to inquiries, and documenting all call details.
Key Responsibilities:
- Answer incoming tenant calls and respond to inquiries about properties, accounts, and rental terms.
- Provide timely updates and follow-ups on work orders, renewals, and other tenant concerns.
- Maintain accurate documentation of all call details.
- Work closely with operations and maintenance teams to ensure every issue is resolved smoothly.
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Able to stay calm under pressure and handle multiple priorities.
- High level of organization and attention to detail.
- Experience in customer-facing roles or property management is a plus.
What We Offer:
We offer a dynamic and supportive work environment with opportunities for growth and development. You will enjoy:
- Full-time employment with a competitive salary.
- 100% work-from-home flexibility.
- A collaborative and friendly team culture.
- Ongoing training and professional development opportunities.
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