
Zendesk Optimization and Support Professional
2 days ago
We are seeking a skilled Zendesk Optimization and Support Professional to enhance our Zendesk instance, refining support processes and user experience.
Key Responsibilities- Evaluate and optimize Zendesk setup, automations, triggers, macros, and workflows for improved efficiency.
- Implement best practices for ticket management, team performance, and customer satisfaction.
- Provide technical support and guidance on Zendesk features and functionalities.
- Maintain up-to-date documentation of system configurations and process changes.
- Recommend and implement app integrations or third-party tools as needed.
- Troubleshoot issues and serve as primary point of contact for Zendesk-related concerns.
- Monitor system performance and identify opportunities for continuous improvement.
- Proven experience as a Zendesk Administrator or similar role.
- Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
- Experience with workflow automation and customer support optimization.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a remote environment.
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