Zendesk Optimization and Support Professional

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeOptimization Full time ₱576,000 - ₱768,000
Job Opportunity

We are seeking a skilled Zendesk Optimization and Support Professional to enhance our Zendesk instance, refining support processes and user experience.

Key Responsibilities
  • Evaluate and optimize Zendesk setup, automations, triggers, macros, and workflows for improved efficiency.
  • Implement best practices for ticket management, team performance, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Required Qualifications
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.


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