E-Commerce Support Professional

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱18,000 - ₱22,000
About E-Commerce Customer Service Roles

Are you a customer service enthusiast looking for a role that offers variety, challenge, and opportunities to grow?

This position involves providing exceptional support to customers across multiple online stores, managing orders, returns, refunds, and shipping, responding to product enquiries, resolving delivery issues, and maintaining accurate records.

You'll be working in a fast-paced environment with a team that values continuous improvement, growth, and equality. The ideal candidate will have excellent communication skills, attention to detail, and the ability to adapt to different situations.

The successful candidate will receive training on Salesforce Service Cloud and other systems to ensure they can provide efficient and effective customer service.

In return, you can expect a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

We're looking for someone who is proactive, positive, and has a strong initiative. If you're passionate about delivering exceptional customer experiences and are eager to take on new challenges, we'd love to hear from you

Responsibilities
  • Deliver top-notch customer service via email and live chat.
  • Manage orders, returns, refunds, shipping, and administrative updates with accuracy.
  • Respond to product enquiries using fitment guides and brand resources.
  • Investigate delivery queries and follow up with shipping providers.
  • Apply goodwill gestures in line with customer satisfaction guidelines.
  • Maintain accurate records across systems and processes.
  • Participate in regular team meetings and daily check-ins.
Requirements
  • At least 5 years of customer service experience.
  • Excellent written English and ability to adapt tone.
  • Proactive and positive attitude with strong initiative and attention to detail.
  • Proficiency in CRM or ticketing systems like Salesforce or Zendesk.
  • Ability to work under pressure and meet KPIs.
  • Friendly and team-oriented personality.
Benefits
  • $50 internet allowance.
  • $50 HMO allowance.
  • 20 days paid time off.

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