Customer Support Professional
1 day ago
Seeking a highly skilled and dedicated individual to provide exceptional customer support to high-end law firms in the legal technology sector. This is a fully remote opportunity to join our team as a Customer Support Executive, providing support to clients across global time zones.
About the RoleThis role involves working with a cutting-edge legal technology company to deliver top-notch support services to esteemed law firms. You will be responsible for responding to inbound tickets and live chat inquiries from law firm clients during off-hours, troubleshooting basic platform issues, and escalating complex issues internally.
Key responsibilities include:
- Respond to inbound Zendesk tickets and live chat inquiries from law firm clients during off-hours (U.S. and Asia coverage)
- Troubleshoot basic platform issues or user confusion, including document upload errors and account access
- Reference and interpret the company's internal guidebook to deliver accurate and helpful support
- Escalate complex issues internally and follow through until resolved
Requirements
To succeed in this role, you must have:
- A neutral English accent and exceptional written English skills
- Prior experience in customer support (minimum 2 years), ideally covering graveyard/off-hours shifts
- Tech-savviness with the ability to learn new platforms quickly and provide calm, precise responses
- Strong attention to detail and comfort following established procedures
- Ability to work independently and reliably with little supervision during early morning hours
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