Customer Service Specialist

11 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet the diverse needs of its clients.

They are looking for enthusiastic Customer Service Representatives to support various customer service initiatives for well-known clients. In this role, you will assist customers with enquiries and provide excellent service.

This is an opportunity to contribute to high-impact projects with iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Candidates must have prior call center experience and reside near our office.

You will also need:

  • A fast internet connection
  • An appropriate, quiet workspace
  • High language proficiency in English
  • Work-from-home experience

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Fast internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits

  • We are an equal opportunities employer and value diversity in our workplace.
  • Reasonable accommodation will be provided when requested by a qualified applicant or employee with a disability.

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