Service Experience Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱60,000 - ₱120,000

Job Summary:

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  • We're seeking a Service Experience Specialist to serve as the voice of our partner brands.

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  • You'll handle calls that make business happen—scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

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    • Manage inbound calls, emails, and chat support professionally and urgently.

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    • Book service appointments accurately and efficiently while coordinating with dispatch teams.

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    • Input customer details and service notes into CRM and scheduling platforms.

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    • Provide clear information regarding services, pricing, and expectations.

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    • Follow up on scheduled services and pending customer issues.

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    • Identify when to escalate issues to supervisors or technical teams.

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    • Maintain focus on customer satisfaction, clarity, and responsiveness.

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Required Skills and Qualifications:">
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  • Fluent English communication with a professional, confident tone.

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  • Minimum 1 year of customer service, call center, or support experience (remote work preferred).

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  • Strong background in the construction, home services, or skilled trades industries is required.

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  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems).

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  • Fast learner with strong attention to detail and excellent time management.

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  • Reliable internet and a quiet home office setup.

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  • Self-starter mindset with a focus on solutions and customer experience.

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What We're Looking For:

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This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

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Benefits:

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This opportunity offers a unique chance to grow professionally and personally while making a real difference in people's lives.

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Others:

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As a Service Experience Specialist, you'll be part of a dynamic team that prioritizes customer satisfaction and well-being.

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