Technical Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time $50,000 - $80,000
Job Title: Support Operations Associate

We are seeking a skilled professional to join our support team as a Support Operations Associate. The successful candidate will provide timely and effective assistance to customers, working collaboratively with the team to deliver exceptional service.

The role involves analyzing and resolving technical issues, escalating complex problems to senior specialists, and contributing to the development of internal resources and customer-facing materials.

Key Responsibilities:
  • Technical Support: Deliver prompt and friendly resolutions to customer inquiries via live chat, phone, email, video calls, and help desk software.
  • Issue Analysis: Analyze and diagnose challenging problems with the Kajabi platform.
  • Collaboration: Work closely with cross-functional teams for advanced issue resolution.
  • Resource Development: Contribute to the development and maintenance of internal resources and customer-facing materials.
Required Skills and Qualifications:
  • Troubleshooting Experience: 2+ years of SaaS troubleshooting experience in a fast-paced technical support capacity.
  • Software Proficiency: Ability to rapidly learn and achieve mastery of web-based software.
  • Interpersonal Skills: Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.
  • Analytical Skills: Strong analytical and investigative ability with a desire to go beyond a surface-level understanding of issues brought to your attention.
Benefits:
  • HMO Coverage: HMO paid 100% by the company.
  • Mental Health Benefits: Mental health coverage is available.
  • Device Provision: Company-issued device provided.
  • Team Appreciation Fund: Team appreciation fund available.
Seniority Level and Employment Type:
  • Entry-Level: This is an entry-level position.
  • Full-Time: Full-time employment offered.
Industry:
  • Technology: Technology industry.

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