Appointment Coordinator

3 weeks ago


Manila, National Capital Region, Philippines Addmore Outsourcing Inc. Full time

We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at Addmore Outsourcing Inc. Your primary responsibility will be to establish and maintain relationships with clients, ensuring seamless communication and efficient scheduling.

Key Responsibilities:

  • Establish and maintain relationships with clients through regular communication, ensuring a high level of engagement and satisfaction.
  • Coordinate and schedule appointments based on client availability and business needs, utilizing effective time management skills to minimize conflicts.
  • Conduct follow-up calls or emails with clients to confirm appointments, reschedule if necessary, and ensure a positive experience.
  • Accurately input and update client information and appointment details into the CRM system, ensuring all records are current and properly maintained.
  • Provide exceptional customer service by addressing client inquiries, concerns, and providing information about our services, creating a positive and professional impression of the company.
  • Send appointment confirmations and reminders to clients through email or other communication channels, ensuring they have all necessary information for their appointments.
  • Track and report on appointment-setting activities, including the number of appointments set, conversion rates, and any issues encountered, providing regular updates to the management team.
  • Follow established scripts and guidelines for communicating with clients, adapting strategies as needed to fit different client needs and scenarios.
  • Collaborate with the sales or customer service team to understand client needs and ensure seamless transitions between appointment setting and client meetings.
  • Continuously seek opportunities to improve appointment-setting processes and techniques, providing feedback and suggestions for enhancing overall efficiency and effectiveness.


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