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Project Workflow Manager

1 week ago

Manila, National Capital Region, Philippines Pointwest Full time
Key Responsibilities

In this role, you will be responsible for developing an understanding of customer needs and applying it in researching potential solutions. You will participate in clarification, rationalization, and documentation of project requests and participate in preparation of the business case, user flows, data models, and other initiation documents.

Role Overview:

This is a key role that supports the client's functional work area by participating in business and functional capacity in all phases of project life cycle and ongoing management, support, and maintenance of use cases and workflows for media asset management systems.

Main Deliverables:

  • Analysis and documentation of relevant business processes.
  • Interviews with customers to define functional requirements.
  • Intermediary between technical and non-technical teams to ensure items meet business needs.
  • Detailed design and/or configuration.
  • Integration testing, including creation of test plans, test cases, and documentation of results.
  • User Acceptance Testing.
  • End user documentation, training materials, curriculum, and schedule.
  • Training classes, including train-the-trainer, one-on-one and classroom style training.
  • First line post implementation support to users regarding functional issues.
  • Change management activities.

Required Skills:

  • Strong ability to leverage technology to solve business problems.
  • Deep expertise in business stakeholder engagement and relationship management.
  • Excellent written, verbal, and visual communications skills.
  • Strong ability to translate business requirements into functional requirements, process flows, and business rules.
  • Knowledge of marketing, creative, promo, and programming workflows.
  • Functional decisions related to core, and new, functions and features.
  • Strong analytical skills, including translation of business problems into actionable technical requirements.
  • Strong communication skills, including creation of project documentation, presentation materials, and presenting to business, functional, and technical audiences.

Desirable Skills:

  • Hands-on experience on workflow diagramming tools such as Visio, Lucidchart, Mindmap, etc.
  • Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
  • Adheres to department standards, policies, procedures, and industry best practices.