Operational Workflow Analyst

7 days ago


Manila, National Capital Region, Philippines Sagan Recruitment Full time

Responsibilities

The successful candidate will be responsible for:

  1. Analyzing and documenting business processes to identify areas for improvement and automation.
  2. Developing and implementing process automation solutions using relevant tools and software.
  3. Maintaining accurate records of new processes and providing clear guidelines for team adoption.
  4. Troubleshooting and resolving issues related to automated processes.
  5. Collaborating with stakeholders to ensure process changes align with organizational goals.
  6. Providing training and support to team members on automated processes.

Requirements

  1. Strong analytical and problem-solving skills.
  2. Experience with process mapping, documentation, and optimization.
  3. Hands-on experience with automation tools (e.g., Zapier, Make.com, Power Automate, or similar).
  4. Solid understanding of operational workflows in a business setting.
  5. Excellent English communication skills (both written and verbal).
  6. Ability to work independently, take initiative, and manage multiple projects simultaneously.


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