Clinical Operations Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCare Full time ₱3,500,000 - ₱6,500,000
Job Description

Care Account Specialists act as key clinical operations professionals for enterprise clients in assigned regions, ensuring exceptional delivery of high-quality clinical services across onsite and virtual channels.

The role involves providing case management, maintaining service quality, and overseeing regional clinicians to bridge enterprise client expectations with internal clinical standards and operational excellence.

Main Responsibilities:
  1. Client Management & Reporting (30%):
    • Serve as the primary clinical point of contact for assigned enterprise clients.
    • Own the delivery and quality of monthly clinical reports and insights.
    • Track SLAs and proactively address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
    • Support solutioning for special projects.
  2. Clinical Service Oversight (30%):
    • Ensure clinician rosters are filled and services delivered on time.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
    • Co-develop and localise SOPs for country-specific delivery requirements.
    • Coordinate various teams to refine workflows and client-facing experiences.
  3. Clinician Management & Quality (30%):
    • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
    • Monitor session quality, flag performance issues, and provide developmental feedback.
    • Conduct orientation and operational onboarding for new clinicians.
    • Align clinicians with internal clinical policies, ethics, and SOPs.
    • Provide clinical supervision in group and individual settings.
  4. Cross-Functional Collaboration & Projects (10%):
    • Collaborate with other teams on improvements to service experience and workflows.
    • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
    • Engage in cross-country best practice exchange and maintain regional alignment.
    Required Skills and Qualifications:
  • A Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
  • Comfortable working cross-functionally with commercial, tech, and product teams.
  • Strong written communication and SOP drafting capability.
  • Comfortable working autonomously, in a hybrid or remote setup, and travelling for client needs.
Benefits:
  • Global company – work in a diverse environment with people from nearly 20 countries.
  • Generous leave policy – time off to rest and recharge.
  • Birthday leave – enjoy a day off on your birthday.
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing.
  • Flexible work arrangements – work in a way that suits your lifestyle and goals.
  • Work-life balance – a culture that values personal time and long-term wellness.
About Us:

We value diversity, inclusivity, and employee well-being. We offer opportunities for professional growth, collaboration, and creativity.

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