Clinic Operations Manager

2 days ago

Taguig, National Capital Region, Philippines Pettr App (formerly PetPal) Full time
Overview

The Clinic Operations Manager will oversee and manage all clinic secretaries and related partners across Pettr's clinic network. This role is responsible for ensuring secretary and partner performance, achieving key targets, and acting as the primary liaison between management, clinic owners, and secretarial staff. The Clinic Operations Manager will drive operational excellence, ensure compliance, optimize workflows, and deliver actionable insights that support Pettr's growth.

ResponsibilitiesTeam Leadership & Performance Management
  • Directly manage and oversee all clinic secretaries.
  • Set clear performance expectations and KPIs, including EMR uploads, Pettr app downloads, and booking availments.
  • Monitor individual and collective performance, providing coaching and corrective action where needed.
  • Manage secretary scheduling, attendance, and related HR concerns.
Operations & Execution
  • Serve as the liaison between secretaries, acquisition partners, clinic owners, and Pettr management, ensuring smooth communication and issue resolution.
  • Ensure compliance with contractual obligations, regulatory requirements, and company standards.
  • Maintain strong professional relationships with clinic owners to foster collaboration, resolve operational issues quickly, and ensure they upgrade to paid packages after 2 months.
  • Periodically observe and shadow acquisition and secretary partners in the field to assess performance and provide feedback.
  • Standardize and optimize processes to ensure efficiency and consistency across clinics. Create a secretary playbook to ensure transfer of knowledge.
  • Serve as the liaison between Pettr marketing team and secretaries in ensuring proper management of the clinic's social media, which includes timely and accurate posting of content among others.
Monitoring & Reporting
  • Develop tools and dashboards to track operational metrics in real time and analyze key performance indicators (KPIs).
  • Ensure that acquisition and secretary partners hit milestones and quotas.
  • Conduct periodic performance reviews of secretaries and partners for senior management reporting.
  • Generate regular reports on secretary productivity, clinic availments, and operational performance.
  • Continuously evaluate processes to improve efficiency, reduce costs, and enhance partner performance.
  • Lead initiatives to boost EMR adoption, Pettr app downloads, and customer engagement through secretary and partner support.
  • Promote a culture of accountability, service excellence, and continuous improvement.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
  • At least 3–5 years of experience in operations, clinic management, or team leadership.
  • Strong background in people management, compliance monitoring, and performance reporting.
  • Excellent organizational and communication skills; able to liaise effectively across teams and with external stakeholders.
  • Data-driven, with the ability to analyze performance metrics, build dashboards, and implement improvements.
  • Willing to travel to visit clinic locations (Metro Manila and nearby provinces) as needed
  • Proactive problem-solver with a track record of optimizing team and partner performance.
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Other
Industries
  • Pet Services
#J-18808-Ljbffr

  • Clinical Operations and Revenue Cycle Management Leader

    5 days ago

    Taguig, National Capital Region, Philippines beBeeManager Full time

    Job Overview">Clinical Operations and Revenue Cycle Management professionals oversee the effective management of clinical programs, ensuring financial performance and compliance with organizational and regulatory guidelines.">As a Director, you will be responsible for leading large program teams in all functions, including operations, quality, production,...

  • Clinical Operations Program Leader

    1 hour ago

    Taguig, National Capital Region, Philippines beBeeDirector Full time ₱900,000 - ₱1,200,000

    Job SummaryThis Director-level position is responsible for managing the operational and financial performance of clinical operations programs. The role requires a strategic leader to oversee program teams, negotiate contracts, and ensure compliance with organizational and regulatory guidelines.Key ResponsibilitiesManages and oversees the performance of...

  • Clinical Research Professional

    17 hours ago

    Taguig, National Capital Region, Philippines beBeeClinical Full time ₱1,200,000 - ₱2,400,000

    Unlock Your Potential in Clinical ResearchAre you passionate about research and healthcare?We are seeking a skilled professional to join our team at a pharmaceutical and device development organization.Key Responsibilities:Apply your knowledge in clinical operations to drive project successCollaborate with cross-functional teams to identify solutions to...

  • Clinical Research Professional

    1 day ago

    Taguig, National Capital Region, Philippines beBeeResearch Full time ₱150,000 - ₱250,000

    Job DetailsWe are seeking an experienced Clinical Research Coordinator to join our team.About the RoleThe successful candidate will be responsible for coordinating clinical research studies, including managing subject enrollment, data collection and entry, and study completion. This role requires strong organizational skills, attention to detail, and...

  • Clinical Authorization Specialist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeClinicalAuthorization Full time ₱30,000 - ₱45,000

    About Our RoleWe are seeking a skilled professional to join our team in the field of Utilization Review and Clinical Authorization.Job OverviewThis role is responsible for conducting audits in accordance with Quality Improvement Plans (QIP), providing actionable feedback, and tracking corrections. Additionally, this position involves verifying patient...

  • Clinical Data Extractor

    1 hour ago

    Taguig, National Capital Region, Philippines beBeeData Full time $35,000 - $55,000

    Key ResponsibilitiesClinical Data Abstractors will be responsible for the effective abstraction and extraction of clinical data from various sources, ensuring accuracy and compliance with established guidelines.Abstract and extract relevant clinical data from patient records, medical charts, and other documents.Utilize knowledge of medical terminology and...

  • Chief Operational Strategist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Job TitleThe Clinic Operations Manager oversees and manages all clinic secretaries and related partners across the network.This role is responsible for ensuring secretary and partner performance, achieving key targets, and acting as the primary liaison between management, clinic owners, and secretarial staff.Key ResponsibilitiesDirectly manage and oversee...

  • Clinical Authorization Process Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeAuthorization Full time ₱1,200,000 - ₱2,000,000

    Healthcare Authorization SpecialistQuality Auditor hiring Clinical Authorization Process.Must hold an active PHRN license (not a USRN license holder)Relevant experience as a Quality Auditor in Clinical Services within a healthcare environment; alternatively, 4 to 7 years of specialized experience in Clinical Authorization or Utilization Review is...

  • Director of Healthcare Program Management

    4 days ago

    Taguig, National Capital Region, Philippines beBeeClinical Full time $150,000 - $195,000

    Leader in Clinical OperationsOur organization's clinical operations department provides strategic oversight and leadership direction within the clinical function.Job SummaryThe Director, Clinical Ops Management oversees one or multiple programs, ensuring financial performance and compliance with organizational guidelines. This role manages program...

  • PHRN - Utilization Review / Clinical Authorization

    2 days ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewWe are hiring for the PHRN - Utilization Review / Clinical Authorization role at HR TechX Corp. Location: Onsite, Mckinley, Taguig. Schedule: Night Shift | Monday to Friday. Hiring Target Date: Preferably by July 21, 2025. Salary Range: Up to 50k.QualificationsActive PHRN license (Not a USRN)Prior experience as a Quality Auditor in a healthcare BPO...