Clinic Operations Manager

3 weeks ago

Taguig, National Capital Region, Philippines Pettr App (formerly PetPal) Full time
Overview

The Clinic Operations Manager will oversee and manage all clinic secretaries and related partners across Pettr's clinic network. This role is responsible for ensuring secretary and partner performance, achieving key targets, and acting as the primary liaison between management, clinic owners, and secretarial staff. The Clinic Operations Manager will drive operational excellence, ensure compliance, optimize workflows, and deliver actionable insights that support Pettr's growth.

ResponsibilitiesTeam Leadership & Performance Management
  • Directly manage and oversee all clinic secretaries.
  • Set clear performance expectations and KPIs, including EMR uploads, Pettr app downloads, and booking availments.
  • Monitor individual and collective performance, providing coaching and corrective action where needed.
  • Manage secretary scheduling, attendance, and related HR concerns.
Operations & Execution
  • Serve as the liaison between secretaries, acquisition partners, clinic owners, and Pettr management, ensuring smooth communication and issue resolution.
  • Ensure compliance with contractual obligations, regulatory requirements, and company standards.
  • Maintain strong professional relationships with clinic owners to foster collaboration, resolve operational issues quickly, and ensure they upgrade to paid packages after 2 months.
  • Periodically observe and shadow acquisition and secretary partners in the field to assess performance and provide feedback.
  • Standardize and optimize processes to ensure efficiency and consistency across clinics. Create a secretary playbook to ensure transfer of knowledge.
  • Serve as the liaison between Pettr marketing team and secretaries in ensuring proper management of the clinic's social media, which includes timely and accurate posting of content among others.
Monitoring & Reporting
  • Develop tools and dashboards to track operational metrics in real time and analyze key performance indicators (KPIs).
  • Ensure that acquisition and secretary partners hit milestones and quotas.
  • Conduct periodic performance reviews of secretaries and partners for senior management reporting.
  • Generate regular reports on secretary productivity, clinic availments, and operational performance.
  • Continuously evaluate processes to improve efficiency, reduce costs, and enhance partner performance.
  • Lead initiatives to boost EMR adoption, Pettr app downloads, and customer engagement through secretary and partner support.
  • Promote a culture of accountability, service excellence, and continuous improvement.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
  • At least 3–5 years of experience in operations, clinic management, or team leadership.
  • Strong background in people management, compliance monitoring, and performance reporting.
  • Excellent organizational and communication skills; able to liaise effectively across teams and with external stakeholders.
  • Data-driven, with the ability to analyze performance metrics, build dashboards, and implement improvements.
  • Willing to travel to visit clinic locations (Metro Manila and nearby provinces) as needed
  • Proactive problem-solver with a track record of optimizing team and partner performance.
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Other
Industries
  • Pet Services
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