Clinical Operations Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeClinical Full time ₱600,000 - ₱1,000,000
Clinical Operations Specialist

The Clinical Operations Specialist is a key role in delivering exceptional clinical services across onsite and virtual channels. This position acts as the main clinical operations representative for enterprise clients, providing case management, maintaining service quality, and overseeing regional clinicians.

Key Responsibilities:
  1. Client Management & Reporting (30%)
  • Serve as the primary point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track Service Level Agreements and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments).
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counseling teams.
  • Co-develop and localize Standard Operating Procedures for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians (counselors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
  • Coordinate reflective practice, peer case discussions, and alignment to organizational goals.
  • Provide clinical supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
  • Engage in cross-country best practice exchange and maintain regional alignment.

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