Healthcare Navigator Professional

2 days ago

Pasig, National Capital Region, Philippines beBeeCareNavigator Full time $90,000 - $120,000
Job Title: Care/Provider Navigator

As a key member of our team, you will be responsible for navigating the complexities of patient care and provider partnerships.

Our ideal candidate will have a proven track record in care coordination, with experience in physical healthcare. They will also possess strong cold-calling and email outreach skills, as well as proficiency in HubSpot, LinkedIn Sales Navigator, and CRM tools.

About the Role:
  • Responsibilities include serving as the first point of contact for patients, collecting and verifying patient information accurately, scheduling appointments efficiently, and managing patient records in EMR systems.
  • You will also respond to patient inquiries via phone, email, and chat with empathy and clarity, provide pre-appointment instructions, and coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
Key Responsibilities (80%):
  • Care Coordination:
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%):
    • Conduct provider outreach and present the company's value proposition to acquire provider partnerships.
    • Handle high outbound call volume effectively.
    • Maintain accurate outreach records in HubSpot CRM.
    • Track and report KPIs (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
Must-Haves:
  • Proven experience in Care Coordination, especially in physical healthcare.
  • 1+ years of outbound sales experience (healthcare preferred).
  • Strong cold-calling & email outreach skills.
  • Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.
Nice-to-Haves:
  • Background in medical imaging, healthcare sales, or radiology solutions.
  • Background in care coordination.
  • Experience working with hospital decision-makers.

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