Customer Success Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱30,000 - ₱50,000

We are seeking a highly skilled customer success professional to join our team and drive our continued success and growth with clients across the globe. As a key member of our team, your role entails close collaboration with sales teams to acquire new clients, define project scopes, and allocate resources effectively.

  • Regularly engage with enterprise leaders, business owners, hiring managers and sales teams to align on delivery approaches for identified opportunities.
  • Collaborate with sales teams to acquire new clients and manage client relationships.
  • Coordinate with our talent team to identify and secure resources, ensuring the appropriate mix of expertise for each client project.
  • Manage a team comprising marketers, creative professionals, sales representatives, and operations personnel.
  • Oversee the execution and delivery of client projects as necessary.
  • Generate and implement strategies for new business development.
  • Ensure successful project delivery in adherence to our processes, methodologies, and quality benchmarks.
  • Manage client expectations and facilitate their active involvement throughout the project lifecycle.
  • Cultivate enduring, trusted advisor relationships with all clients.
  • Partner with our managed delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
  • Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
Required Skills and Qualifications

To succeed in this role, you should possess a strong track record in delivering digital products and a comprehensive grasp of Agile methodologies in software development.

  • A Bachelor's degree.
  • Over a decade of experience in project management, account management in the marketing or technology consulting sectors.
  • Demonstrates a keen ability to foster and nurture robust working relationships with clients.
  • Experienced in collaborating with distributed teams, with proficiency in effectively operating as a remote member within a dynamic, dispersed team while meeting stringent deadlines.
  • Comfortable thriving in a fast-paced, rapidly expanding environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
  • Excellent in both written and spoken English.
Benefits

We offer a competitive compensation package, including a base salary and commission structure, as well as opportunities for career growth and professional development.

  • Base salary: PHP 30,000 to 50,000 per month.
  • Commission structure: based on individual performance and company goals.
  • Bonus: available for outstanding performance and contributions to the company's success.
Others

At our company, we value ingenuity, hustle, grit, and the pursuit of constant professional growth. We strive for quality and excellence in all that we do, and we are committed to providing our clients with exceptional service and support.

Join us and be part of a dynamic, growing team that is shaping the future of our industry. Apply now and take the first step towards an exciting and challenging career opportunity.

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