Operations Management Professional
1 week ago
Job Summary
We are looking for a highly skilled Sr. Operations Manager to join our team at Sutherland Global. As a critical component of our operations, this role requires someone with exceptional leadership skills, experience in management, and a strong understanding of Microsoft Office applications.
Responsibilities:
- Team Leadership: Manage a team of professionals, providing guidance, support, and resources to ensure they meet performance targets and exceed expectations.
- Process Improvement: Develop and implement strategies to enhance processes, improve efficiency, and reduce costs.
- Customer Satisfaction: Foster strong relationships with clients, ensuring their needs are met, and resolving any issues promptly.
- Training and Development: Design and deliver training programs to equip staff with the necessary skills and knowledge to perform their roles effectively.
Requirements:
- Bachelor's Degree in any field (desired)
- At least 6 years of work experience in the same industry with 2-3 years of management experience
- Excellent working knowledge of Microsoft Office applications
- Ability to efficiently manage time and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Demonstrated leadership skills and ability to motivate a team
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