Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱23,810 - ₱198,351
Job Title:
Technical Service Representative

We are seeking a highly skilled Technical Service Representative to join our team. As a key member of our technical support group, you will be responsible for providing top-notch customer service and technical support to our clients.

About the Job
  • This is a remote full-time position requiring a high level of communication skills, patience, and attention to detail.
  • You will be working with various software applications, hardware devices, and technical systems to troubleshoot and resolve technical issues.

Our ideal candidate has excellent analytical and problem-solving skills, a strong understanding of technology and its applications, and the ability to work effectively in a fast-paced environment.

Responsibilities
  1. Provide front-line technical support via email, phone, and chat to clients while achieving target customer satisfaction on assigned tickets.
  2. Use exceptional communication and interpersonal skills to ensure that client and system issues are resolved in a timely fashion.
  3. Fully document all client issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
  4. Identify recurring client issues and work to diagnose root causes, then collaborate with the Support Team to determine permanent resolutions and solve tickets in the queue.
  5. May maintain and participate in an on-call schedule, including weekends and after-hours.
  6. Complete assigned training and any other technical training which relates to your job and required skills.
  7. Assist with dispatch duties as assigned.
Required Skills and Qualifications
  • Proficient with Active Directory Fundamentals On-Prem and Azure O365
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
  • Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines
  • Minimum 2 years of working experience in technical support
  • Experience supporting MS Office products (QuickBooks experience is preferred)
  • Recent working experience with Active Directory
  • MS certifications would be a bonus but not required
Benefits
  • Competitive hourly rate: Php 238.10 per hour
  • Full-time employment type: Remote/WFH
  • Flexible working hours: TBD (Usually US Hours/Night shift)
  • Seniority level: Associate
Employment Details
  • Start Date: TBD

Keyword: CustomerSupport

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