Customer Support Expert

1 day ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time $60,000 - $80,000
Customer Service Specialist

This role requires a highly skilled and tech-savvy professional to provide exceptional customer support. The ideal candidate will excel in both written and verbal English communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

Duties and Responsibilities
  • IDentify and resolve systemic customer issues.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
  • Oversee the entire order fulfillment process.
  • Utilize tools like Shopify, Recharge, and Gorgias CRM to manage customer inquiries and interactions.
  • Contribute to the creation and enhancement of help center articles and FAQs.
  • Stay informed about product updates and releases.
  • Collaborate with cross-functional teams to align customer service strategies.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer service management.
  • Proven expertise in customer support, preferably in eCommerce or subscription-based environments.
  • Exceptional technical aptitude and adaptability.
  • Proficiency in Shopify, Recharge, and Gorgias CRM.
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools.
  • Strong problem-solving abilities and strategic thinking.
  • Prioritization of customer satisfaction.
Benefits
  • Competitive salary package.
  • Work remotely in a dynamic and supportive environment.
  • Opportunities for growth and development.
  • Inclusive company culture focused on continuous learning.

The ideal candidate will possess excellent leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations. We encourage you to apply if you are passionate about delivering exceptional customer experiences and contributing to a growing eCommerce subscription business.

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