Expert Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time $18,000 - $24,000

Our ideal candidate is a highly skilled and experienced Support Specialist seeking a challenging role where they can utilize their expertise to deliver exceptional customer service. This individual will be responsible for providing expert guidance to customers, facilitating the onboarding process, and conducting training sessions to optimize their utilization of our platform.

The successful candidate will possess excellent communication and problem-solving skills, with the ability to tailor their approach to meet the needs of diverse customers. They will also be proficient in public speaking and delivering compelling presentations, with a keen interest in exploring product intricacies and contributing to product improvement.

This is an exciting opportunity for a talented Support Specialist to join our team and play a pivotal role in ensuring customer satisfaction. If you are passionate about technology and committed to delivering exceptional service, we encourage you to apply for this rewarding role.

Responsibilities
  • Demonstrate a deep understanding of our products and services to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of the platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.
  • Work closely with Customer Success Managers and the Operations team to align our service level with company strategy.
  • Identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.
  • Assist the broader Customer Success team with various ad-hoc client projects such as usage and adoption reporting, presentation creation, and account analysis.
Requirements
  • Bachelor's degree.
  • Familiarity with influencer marketing platforms is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels and collaborating effectively with internal teams.
  • Must have the ability to tailor communication to different audiences and simplify complex topics to enhance understanding.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Genuine passion for technology and a keen interest in exploring product intricacies.
  • Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
Benefits
  • Competitive Salary.
  • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend.
  • Coworking Office Subscription for Collaborative Spaces.
  • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents.
  • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs.
  • Paid Parental Leave to Support Quality Time with Your Loved Ones.
  • Career Development, including Internal and External Training Opportunities.

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