Technical Case Manager
5 days ago
We are seeking a skilled Service Delivery Coordinator to join our team at Expereo Philippines Corp. As a leading provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we aim to deliver exceptional service experiences to our clients.
About the RoleThe Service Delivery Coordinator will be responsible for coordinating the delivery of services, ensuring timely resolution of technical and non-technical issues, and maintaining high levels of customer satisfaction.
Key Responsibilities- Work collaboratively with Network Engineers to resolve issues.
- Provide first-line support to internal and external customers.
- Manage network infrastructure and systems.
- Develop and maintain relationships with customers and stakeholders.
- Apply ITIL principles to ensure efficient issue resolution.
Requirements and Qualifications
- At least 5 years of experience in IT/Telecommunications.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Strong communication and problem-solving skills.
- Proficiency in routing and switching technologies.
- Familiarity with ITIL v3 framework.
- Excellent customer service skills.
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