IT Service Management Specialist

5 days ago


Manila, National Capital Region, Philippines White & Case LLP Full time
Job Description

We are seeking a highly skilled IT Service Management Specialist to join our team at White & Case LLP. As a key member of our technology group, you will be responsible for the development, administration, and maintenance of our ServiceNow platform.

The ideal candidate will have a strong understanding of ITIL processes and experience with ServiceNow applications such as incident, change, problem, request, CMDB, SPM, service portal, and knowledge management.

Key Responsibilities:

  • Design, implement, monitor, control, and close all technical tasks related to configuration and implementation of ServiceNow.
  • Develop software coding and customization skills using ServiceNow.
  • Manage and solve technical data and transformation problems.
  • Review, engage, and contribute to development of Knowledge Base.
  • Create and maintain system design and operations documentation.

Requirements:

  • College degree in any IT-related course or equivalent work experience.
  • 3+ years of experience with ServiceNow administration.
  • Up-to-date understanding of marketplace and technology changes relevant to ServiceNow.


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