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Customer Experience Coordinator

1 month ago

Pasig, National Capital Region, Philippines Caldwell Communications Full time
About Caldwell Communications

Caldwell Communications is a dynamic organization that continuously seeks talented individuals to join our team.

Job Summary

We are looking for a skilled Customer Experience Coordinator who will be responsible for communicating with customers on the phone or through written correspondence to address their concerns.

Main Responsibilities
  • Resolve customer issues on the first call/contact whenever possible without having to transfer the caller.
  • Match customers' demands to Clients' products and solutions and services.
  • Utilize settlement and influencing abilities to overcome objections and achieve customer buy-in.
  • Communicate specific information to internal and external clients and share knowledge with colleagues.
What We Offer
  • An open, friendly, and professional work environment.
  • A professionally and personally rewarding career.
  • Opportunities to grow and be promoted within the company.
  • Performance incentives and employee perks and benefits.

Estimated Salary: 30,000 - 50,000 PHP per month depending on experience and qualifications.