
Hospitality Transformation Specialist
1 week ago
We're not just building software, we're transforming the hospitality industry. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.
As a Coach, you'll work with clients on a daily basis to help implement our messaging platform and tailor it to their needs.
You'll facilitate client onboarding, training, and ongoing support via video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate return on investment, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
Besides having at least 2 years of relevant industry experience in customer-facing roles, you should be able to communicate product offerings clearly and synthesize feedback for internal teams.
The ideal candidate has over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
We value diversity and welcome everyone. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We have a completely remote team working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.
Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're coding it, designing it, writing it and shipping it.
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